RETURNS & CANCELLATION

CANCELLATION POLICY

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on cosmosfoodsindia@gmail.com. Orders once shipped cannot be cancelled.

*Note: Pre-paid orders are not eligible for a refund on cancellation. In case you wish to modify or cancel a prepaid order, a credit voucher equivalent to the amount will be issued which you can use against future orders.

RETURNS (IF APPLICABLE)

Our policy lasts 7 days. Beyond 7 days of your order, unfortunately, we will not be able to offer you a refund or exchange.

 

We accept returns only under the following circumstances:

  • In the off chance that you have received a product that is different than what you had ordered, you need to notify us by email with the same within 24 hours. So that we can process your application for returns. (To be eligible for a return, your item must be unused and in the same condition that you received it.)

  • If the product is damaged then you can email us directly regarding the same within 24 hours. (Please attach some photo proof so it is easier for us to process the application for return)

 

Shipping address for return products: 739, third floor; Dr. Mukherjee Nagar; Delhi-110009

SALE / DISCOUNTED ITEMS (IF APPLICABLE)

Items on sale/ discount cannot be refunded or exchanged.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If applicable for a refund and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cosmosfoodsindia@gmail.com  and send your item to: 739, third floor; Dr. Mukherjee Nagar; Delhi-110009 (There is no exchange available on sale/discounted items.)